Refund policy

LOST OR STOLEN PACKAGES: DOWNTIME is not responsible for parcels that are lost or stolen once marked as delivered by the courier.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at downtimeallthetime@gmail.com or via the contact form. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES + ISSUES: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURNS + EXCHANGES: If you’re not satisfied with your item, you may return it for store credit or request an exchange (subject to stock availability). Return shipping costs are the responsibility of the customer.

REFUNDS: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at downtimeallthetime@gmail.com.

Thanking you, 

Downtime TM.